Andy Wong
About Andy Wong
Andy Wong is a Client Service Associate at Primerica in Toronto, Canada, with over eight years of experience in customer service roles. He is recognized for his teamwork, client satisfaction focus, and strong computer skills.
Work at Primerica
Andy Wong has served as a Client Service Associate at Primerica since 2016. In this role, he has developed a strong understanding of client needs and has contributed to enhancing customer satisfaction. His tenure at Primerica spans over eight years, during which he has built a reputation for being a supportive team player. Wong's responsibilities include managing client inquiries and providing effective solutions, ensuring a high level of service delivery.
Previous Experience at IFDS Financial Services Limited
Before joining Primerica, Andy Wong worked at IFDS Financial Services Limited as a Client Services representative from 2014 to 2016. During his two years at IFDS, he gained valuable experience in customer service, further developing his skills in client interaction and support. This role laid the foundation for his subsequent position at Primerica.
Customer Service Experience
Andy Wong has over seven years of experience in various customer service roles. His background includes work in front line, call center, and back office environments. This diverse experience has equipped him with the skills necessary to handle a wide range of client interactions effectively. Wong is recognized for his commitment to client satisfaction and his ability to work independently.
Technical Skills
Wong possesses strong computer skills, particularly in Microsoft Word and Excel. His proficiency in these applications supports his ability to manage client data and documentation efficiently. These technical skills complement his customer service expertise, enabling him to provide comprehensive support to clients.
Time Management and Adaptability
Andy Wong demonstrates excellent time management skills, consistently meeting deadlines while managing multiple tasks. He is adaptable in time-sensitive situations, capable of shifting focus as needed to address urgent client needs. This ability to prioritize effectively contributes to his success in the client service field.