Brendon Smith
About Brendon Smith
Brendon Smith is a Desktop Support Technician currently employed at Primerica, where he provides technical support to over 2,300 end users. He has a diverse background in customer support and technology roles, having worked at various companies including NAVEX, Nike, and Focus Brands LLC.
Current Role as Desktop Support Technician
Brendon Smith currently serves as a Desktop Support Technician at Primerica, a position he has held since 2023. In this role, he provides technical support to over 2,300 end users, ensuring efficient operation of desktop and laptop systems. His responsibilities include troubleshooting network and VPN connectivity issues, configuring new user workstations and printers, and supporting laptop and desktop migrations.
Previous Experience at Primerica
Brendon previously worked at Primerica as a PC Services Technician 3 for a duration of five months in 2022. During this time, he contributed to the technical support team, focusing on providing assistance and solutions for various IT-related issues within the organization.
Career Background in Technical Support
Brendon has a diverse background in technical support roles. He worked as a Customer Support Technician at NAVEX from 2019 to 2021, where he engaged in hybrid support activities for two years. Additionally, he served as a Customer Service Representative II at JTECH An HME Company from 2021 to 2022, and as a Support Specialist at Trextel for two months in 2018.
Experience in Retail Technology and Sales
Brendon has experience in the retail sector, having worked as a Retail Technology Specialist at Focus Brands LLC from 2022 to 2023. He also held a position as a Sales Associate at Nike from 2016 to 2018. These roles provided him with customer-facing experience and insights into retail technology.
Technical Skills and Responsibilities
Brendon utilizes Active Directory to create and manage computer entries as part of his technical responsibilities. He is skilled in configuring new user workstations and printers, as well as troubleshooting network and VPN connectivity issues. His technical expertise supports the operational needs of the organizations he has worked for.