Chicoby Bates
About Chicoby Bates
Chicoby Bates serves as the Regional Vice President at Primerica, a position he has held since 2021. He has a background in Information Technology and Computer Science, with extensive experience in technical support and network systems.
Work at Primerica
Chicoby Bates has held the position of Regional Vice President at Primerica since 2021. In this role, he oversees regional operations and contributes to the company's objectives. His experience in leadership and management within the financial services sector supports Primerica's mission to help clients achieve financial independence.
Education and Expertise
Chicoby Bates studied at Georgia Southern University, where he earned a degree in Information Technology from 2001 to 2004. He also attended Atlanta Metropolitan College, achieving a degree in Computer Science from 1998 to 2000. His educational background provides a solid foundation for his technical skills and expertise in information technology.
Background in Technical Support
Before joining Primerica, Chicoby Bates worked at CGS (Computer Generated Solutions) as Tier I Technical Support from 2013 to 2014. He also served as an IT Administrator at LIGATT Security from 2007 to 2011. His roles in these positions involved providing technical support and managing IT systems, enhancing his troubleshooting and problem-solving skills.
Technical Skills and Experience
Chicoby Bates possesses hands-on experience with both software and hardware technology. He is skilled in configuring and troubleshooting networking systems, including LAN, VPN/Remote Connectivity, and TCP/IP. Additionally, he is proficient with various operating systems and platforms, including Windows, Unix, and Citrix, and has extensive experience in assembling and disassembling PCs.
Proficiency in Support Tools
Chicoby Bates is experienced in using call-tracking tools such as HEAT and Remedy for managing technical support queries. His proficiency in these tools aids in efficiently resolving issues and enhancing customer satisfaction in technical support environments.