Jafferbeg Dilshaad
About Jafferbeg Dilshaad
Jafferbeg Dilshaad is a Bilingual Customer Service Representative with extensive experience in telecommunications and customer service. He has developed a computerized database to improve customer service efficiency and has worked in various roles since 1994, including a significant tenure at Mauritius Telecom and Primerica.
Work at Primerica
Jafferbeg Dilshaad has been employed at Primerica as a Bilingual Customer Service Representative since 2009. In this role, he is responsible for managing customer interactions and ensuring effective communication in both English and another language. His tenure at Primerica spans over 15 years, during which he has contributed to enhancing customer service operations. He previously held the same position at Primerica from 2009 to 2012.
Education and Expertise
Jafferbeg Dilshaad holds a BSc Hons in Computer Science from the British Computer Society, which he completed from 2000 to 2004. He also studied at Nortel Canada, where he achieved a certification in Business Communications Management in 2006. Additionally, he obtained an ACS 100 in Customer Service from LOMA Canada in 2011. His educational background includes a Higher National Diploma in Computer Hardware & Software and Telecommunications from British City and Guilds, completed in 1997.
Background in Telecommunications
Before joining Primerica, Jafferbeg Dilshaad worked at Mauritius Telecom for 12 years, from 1997 to 2009. He started as a Telecommunication Technician and later advanced to the role of Senior Telecommunication Technician. His responsibilities included managing PABX records, participating in onsite installation projects, and submitting monthly reports on maintenance and fault repair activities.
Customer Service Initiatives
In his current role at Primerica, Jafferbeg Dilshaad created a computerized database for logging customer interventions. This initiative has improved the efficiency of customer service operations. He has also collected and archived customer data since 1994, which aids in understanding customer intervention history and enhancing service delivery.