Jonathan Gonzalez
About Jonathan Gonzalez
Jonathan Gonzalez is a Division Leader with over 10 years of experience in retail and wholesale direct sales. He currently works at Blue Cross NC and Primerica, focusing on customer service and accountability.
Work at Primerica
Jonathan Gonzalez has served as a Division Leader at Primerica since 2009. In this role, he has contributed to the company's mission of providing financial services and education. His tenure at Primerica spans over 15 years, during which he has developed expertise in guiding teams and enhancing customer experiences within the financial sector. His leadership focuses on fostering a culture of accountability and integrity among team members.
Current Role at Blue Cross NC
Since 2022, Jonathan Gonzalez has held the position of Contact Center Manager at Blue Cross NC. He oversees operations in the contact center, ensuring that customer service standards are met. Additionally, he has been a Service Leader at Blue Cross NC since 2020, where he has worked for four years in the Fayetteville, North Carolina Metropolitan Area. His roles at Blue Cross NC emphasize his commitment to delivering quality service in the healthcare industry.
Previous Experience at Nortel Networks
Before his current roles, Jonathan Gonzalez worked at Nortel Networks as an Account Manager from 2004 to 2009. During his five years at the company, he managed client accounts and contributed to sales strategies. This experience provided him with a solid foundation in customer relationship management and sales within the technology sector.
Education and Expertise
Jonathan Gonzalez earned a Master of Business Administration (MBA) from Fayetteville State University, where he studied business principles and management. He also holds a Bachelor of Science in Finance from Florida International University - College of Business Administration. His educational background complements his extensive professional experience, which includes over 10 years in retail and wholesale direct sales, 5 years in financial services, and 7 years in supply chain and logistics.