Khayree Northcross
About Khayree Northcross
Khayree Northcross is a Sales Representative and Safety Team Lead at Lyft, where he has worked since 2018. He holds a Bachelor of Business Administration from Strayer University and has extensive experience in coaching, mentoring, and customer service.
Work at Lyft
Khayree Northcross has been employed at Lyft since 2018, where he holds the position of Safety Team Lead and Customer Experience Team Lead. In these roles, he has focused on enhancing safety protocols and improving customer experience. His responsibilities include coaching and mentoring team members, as well as managing call escalations. Northcross has developed a strong track record in building top-rated talent within the organization, contributing to Lyft's commitment to customer service excellence.
Experience at Primerica
Khayree Northcross has served as a Sales Representative at Primerica since 2016. In this capacity, he has been involved in providing financial services and support to clients. His role includes educating clients on various financial products and helping them make informed decisions. Northcross's experience in sales and customer service has been instrumental in his ability to connect with clients and meet their needs effectively.
Previous Role at Verizon Wireless
Before joining Lyft and Primerica, Khayree Northcross worked at Verizon Wireless as a Supervisor from 2008 to 2018. During his tenure, he was responsible for overseeing call center operations and managing a team of agents. His role involved monitoring call volume, implementing effective call handling techniques, and ensuring that departmental goals were consistently exceeded. Northcross's experience at Verizon Wireless laid the foundation for his expertise in customer service and team leadership.
Education and Expertise
Khayree Northcross studied at Strayer University, where he earned a Bachelor of Business Administration (B.B.A.) and an Associate's degree in Business Administration and Management. His academic background has equipped him with a solid understanding of business principles and management practices. This education supports his professional roles, particularly in coaching, mentoring, and enhancing team performance in customer service environments.