Mahmad Azhar D.
About Mahmad Azhar D.
Mahmad Azhar D. serves as the Ops Support Unit Supervisor at Primerica, where he plays a crucial role in the purchasing and distribution of books for LLQP classes. He has a background in operations and customer service, having previously worked in various roles at Primerica and Citi, and holds a Bachelor of Arts in Political Science from York University.
Current Role at Primerica
Mahmad Azhar D. currently serves as the Ops Support Unit Supervisor at Primerica, a position he has held since 2021. In this role, he plays a key part in the purchasing process and distribution of books for LLQP classes. He also oversees the Leadership Room booking process, ensuring that the space is adequately prepared for various events. Additionally, he regularly communicates with Regional Vice Presidents, Representatives, and Recruits to provide essential course details through telephone and email.
Previous Experience at Primerica
Before his current position, Mahmad worked at Primerica as a Bilingual Operations Clerk 3 from 2018 to 2021. During his three years in this role, he contributed to various operational tasks and developed tracking tools to efficiently process pre-licensing incentive programs. His experience in this position laid the groundwork for his advancement to Ops Support Unit Supervisor.
Professional Background
Mahmad has a diverse professional background that includes a role as a Bilingual Service and Credit Associate at Citi from 2017 to 2018. He also worked at York University as a Bilingual Help Desk Technician for eight months in 2015. These positions provided him with valuable experience in customer service and technical support, enhancing his communication and operational skills.
Education and Expertise
Mahmad studied at the Glendon Campus of York University, where he earned a Bachelor of Arts in Political Science from 2015 to 2020. His education has equipped him with critical thinking and analytical skills, which he applies in his current role at Primerica. The knowledge gained during his studies contributes to his effectiveness in managing operations and supporting the needs of the organization.
Disaster Recovery Management
In his role at Primerica, Mahmad has assisted the Assistant Vice President with managing the Disaster Recovery Plan. He has also performed Self-Assessment tests, contributing to the organization's preparedness and resilience in the face of potential disruptions. This responsibility highlights his involvement in critical operational processes that ensure business continuity.