Melissa Perez
About Melissa Perez
Melissa Perez serves as a Senior Life & Health Representative at Primerica, where she has worked since 2018. She has a background in health care administration and has held various roles that focus on improving service quality and operational efficiency.
Work at Primerica
Melissa Perez has been employed at Primerica since 2018, serving as a Senior Life & Health Representative. In this role, she focuses on providing life and health insurance solutions to clients in the Chicago area. Her tenure at Primerica spans six years, during which she has contributed to the company's mission of financial education and empowerment.
Previous Employment Experience
Prior to her current role, Melissa worked at Bridge Legal as an Intake Specialist for six months in 2022 to 2023. She also held the position of Accounts Receivable Representative at CH Robinson, Worldwide for one year from 2013 to 2014. Additionally, she worked as an Admissions Representative at Cortiva Institute from 2016 to 2018, gaining diverse experience in customer service and operational roles.
Education and Expertise
Melissa studied at Saint Benedict High School, where she completed her General Education and received a diploma from 1999 to 2003. She furthered her education at Westwood College-Chicago Loop, earning a Bachelor of Business Administration (BBA) with a focus on Health/Health Care Administration/Management from 2007 to 2010. Her educational background supports her expertise in health and business administration.
Achievements in Service Quality and Vendor Management
Melissa has led initiatives that significantly improved service quality, achieving a 15% reduction in service-related complaints. She developed a vendor risk assessment framework that reduced vendor-related disruptions by 30%. Additionally, she implemented performance improvement initiatives that increased vendor performance ratings by 20% and initiated training programs that decreased service errors by 25%.
Operational Efficiency Improvements
In her previous roles, Melissa standardized contract templates and processes, resulting in a 25% reduction in approval times. She negotiated vendor contracts that generated annual cost savings of $200,000 and improved operational efficiency, leading to a 15% reduction in site downtime. Her efforts included conducting vendor satisfaction surveys that achieved an average rating of 4.8 out of 5.