Nicole Hopkins
About Nicole Hopkins
Nicole Hopkins is a Senior Representative at Primerica and a System Specialist at Sound Communications, with extensive experience in technical support and network troubleshooting. She holds an Associate's Degree in Information Technology/Web Development and has a CompTia A+ certification.
Work at Sound Communications
Nicole Hopkins has been employed at Sound Communications as a System Specialist since 2019. In this role, she provides technical support for Workforce Optimization (WFO) software and Microsoft servers. Her responsibilities include network and telephony troubleshooting, particularly for call recording systems. She has accumulated five years of experience in this position, contributing to the technical operations of the company in Grove City, Ohio.
Work at Primerica
Since 2017, Nicole Hopkins has served as a Senior Representative at Primerica in the Columbus, Ohio area. Over her seven years in this role, she has engaged with clients and provided financial services. Her experience in this position complements her technical background, allowing her to assist clients effectively.
Education and Expertise
Nicole Hopkins studied Information Technology and Web Development at the University of Phoenix, where she earned an Associate’s Degree from 2016 to 2018. She also attended The Ohio State University, focusing on Computer Science, although she did not complete that degree. Additionally, she studied Networking at the Perscholas Institute of Technology in 2013. She holds a CompTIA A+ certification and is currently training in premise and cloud-based software technical support.
Technical Support Experience
Nicole has extensive experience in technical support roles. She worked as a Tier II Technical Support Engineer at inContact from 2014 to 2018, where she handled complex technical issues. Prior to that, she served as a Client Service Representative at Safelite AutoGlass from 2002 to 2008. Her technical skills include configuring LAN, wireless, and SOHO network routers, switches, and printers, as well as experience with SQL database commands and queries.