Pamela Kpoto
About Pamela Kpoto
Pamela Kpoto is a Client Manager at Power Group Companies, where she has worked since 2015. She has a diverse background in human resources and management, with previous roles at Saint Paul Public Schools and RBC.
Work at Power Group Companies
Pamela Kpoto has been employed at Power Group Companies since 2015, where she currently serves as a Client Manager. In this role, she handles the enrollment, termination, and modification of employee health coverages directly on benefit carrier websites. Pamela also develops and customizes benefit-related documents, such as Benefit Overviews and Administration Guides, tailored for each client. Additionally, she acts as a liaison between clients and benefit carriers, resolving issues and addressing client inquiries.
Previous Experience in Human Resources
Pamela Kpoto has extensive experience in human resources, having worked in various roles across multiple organizations. She served as a Human Resources Coordinator and Human Resources Associate at Saint Paul Public Schools from 2013 to 2014. Prior to that, she worked as a Resource Manager and Office Manager at Connections To Success from 2006 to 2009. Her experience also includes positions at RBC as a Human Resources Case Manager and Coordinator, as well as a Leave Case Manager at Ceridian.
Education and Expertise
Pamela Kpoto holds multiple degrees in relevant fields. She earned a Master's degree in Human Resources Management from Keller Graduate School of Management of Devry University, completing her studies from 2008 to 2013. Additionally, she obtained a Master's degree in Counseling from Faith Bible College in 2007. Pamela also holds a Bachelor's degree in Business Marketing and Business Administration from Missouri Western State University, which she completed between 2001 and 2005.
Career Development at RBC
Pamela Kpoto has been with RBC since 2010, where she currently works as a US Human Resources SC Contact Center Administrator. Her tenure at RBC includes previous roles as a Human Resources Contact Center Administrator from 2010 to 2012 and as a contractor at RBC through Kelly Services in 2010. In her current position, she supports client employees by addressing medical questions and providing detailed benefit information.
Early Career and Roles
Pamela Kpoto began her career in human resources with various roles in the industry. She worked as a Human Resources Assistant at Worlds of Fun from 2009 to 2010 and held a similar position as a Human Resources Assistant Intern in 2009. She also served as a People Center Specialist at H&R Block for a brief period. Additionally, she worked as a District Leader at Primerica for six months in 2007-2008.