Patty Lundh
About Patty Lundh
Patty Lundh is an Operations Associate at Primerica, with over 15 years of experience in customer service and a background in training and team leadership. She is bilingual in English and Spanish and has previously worked at Marsh & McLennan Companies and Telefónica Movistar Ecuador.
Work at Primerica
Patty Lundh has been employed at Primerica as an Operations Associate since 2019. In this role, she contributes to the operational efficiency of the organization while focusing on customer service excellence. Her responsibilities include managing customer inquiries and ensuring high levels of satisfaction. Lundh's experience in operations supports Primerica's commitment to delivering quality financial services.
Previous Experience at Marsh & McLennan Companies
Before joining Primerica, Patty Lundh worked at Marsh & McLennan Companies as a Team Lead from 2014 to 2016 in the Toronto, Canada Area. During her tenure, she was responsible for overseeing team operations and enhancing customer service delivery. Her leadership role involved managing team performance and ensuring alignment with business objectives.
Education and Expertise
Patty Lundh studied at Sheridan College in 2014 for 11 months, where she gained foundational knowledge that supports her career in operations and customer service. She possesses over 15 years of experience in customer service, demonstrating her expertise in achieving business goals and maintaining high customer satisfaction levels.
Training and Development Skills
Lundh is a Certified Trainer with a history of delivering training workshops that meet established learning outcomes. Her training background includes her previous role as a Trainer in Customer Service at Telefónica Movistar Ecuador, where she worked for 11 years from 1996 to 2007. This experience has equipped her with the skills necessary to effectively coach and develop teams.
Bilingual Communication Skills
Patty Lundh is bilingual in English and Spanish, which enhances her communication capabilities in diverse environments. This skill allows her to effectively engage with a broader range of customers and colleagues, contributing to improved service delivery and customer relations.