Suraya S.
About Suraya S.
Suraya S. serves as the Associate Vice President at Primerica, where she has worked for 20 years. With over 15 years of experience in the financial and insurance industry, she specializes in leadership, project management, and training.
Work at Primerica
Suraya S. has been serving as Associate Vice President at Primerica since 2004. In this role, she has accumulated over 20 years of experience in the financial and insurance industry. Her responsibilities include forecasting and analyzing data against budget figures, preparing reports on call center statistics, user rates, and performance levels. Suraya engages with regulators and industry experts to share best practices and works specifically with the Hispanic market to assist in providing tools for the licensing process.
Previous Experience in the Insurance Industry
Before joining Primerica, Suraya S. held various positions in the insurance sector. She worked at The Hartford as a Manager from 2002 to 2004. Prior to that, she was the Director of Bilingual Contact Center at Access Insurance Company for 11 months in 2002. Additionally, she served as Director for Sykes Enterprises, Inc. for S&H Greenpoints from 2000 to 2002, where she focused on operational management.
Education and Expertise
Suraya S. studied at City University of New York-Brooklyn College and also attended Gwinnett Technical College. Her educational background supports her extensive experience in the financial and insurance industry, where she has developed expertise in leadership, project management, and training. She has over 15 years of experience in call center management, focusing on operations and administration.
Leadership and Training Initiatives
In her current role, Suraya S. provides soft skills training to ensure that call center staff handle communications professionally and within agreed time scales. She conducts needs assessments, performance reviews, and cost-benefit analyses to improve call center operations. Her leadership approach emphasizes the development of operational strategies, logistics management, and maintaining third-party relations.