Taurus Moore, M.S.
About Taurus Moore, M.S.
Taurus Moore, M.S., is a skilled Data Center Technician with extensive experience in technical support and IT roles across various companies. He has worked in positions such as Field Support Technician at H&R Block and NOC Analyst at ADCom Solutions, demonstrating a strong background in network maintenance and troubleshooting.
Work at Primerica
Taurus Moore has been employed at Primerica as a Data Center Technician since 2020. In this role, he is responsible for maintaining and troubleshooting network and telephone systems within the company's offices. He ensures effective communication with Business Partners and the Lead Field Systems Technician regarding support issues and needs. His work involves documenting hardware problems and their resolutions within a ticketing system, contributing to the overall efficiency of the data center operations.
Current Role at H&R Block
Since 2021, Taurus Moore has been working at H&R Block as a Field Support Technician in Alpharetta, Georgia. His responsibilities include coordinating the setup, shutdown, and support of PC hardware and software for the company's field offices. He maintains an inventory of district resources and manages hot spare tracking and control for computer equipment. Additionally, he provides remote desktop support to resolve technical issues, ensuring that field operations run smoothly.
Previous Employment Experience
Taurus Moore has a diverse employment history in the technology and support sectors. He worked at Convergys as a Tier I Technical Support Specialist from 2018 to 2021, and at ADCom Solutions as a NOC Analyst for 7 months in 2019. His experience also includes roles as a Network Operations Control Technician at Global Linking Solutions and as a Desktop Support Specialist at Charter Communications. These positions have equipped him with valuable skills in technical support and network operations.
Education and Expertise
Taurus Moore holds two Master of Science degrees. He studied Game Programming at DePaul University College of Computing and Digital Media from 2018 to 2019. He also earned a Master of Science in Communication, Journalism, and Related Programs from Murray State University between 2014 and 2015. Additionally, he has a Bachelor of Arts in Criminal Justice from the University of North Carolina at Pembroke. His educational background supports his expertise in technical support and communication.
Technical Skills and Responsibilities
Taurus Moore possesses extensive technical skills in maintaining and troubleshooting network and telephone systems. He documents hardware issues and resolutions within a ticketing system, ensuring efficient problem management. His role requires him to coordinate hardware and software support, manage inventory for computer equipment, and provide remote desktop support. These responsibilities highlight his capability in technical operations and support services.