Alethia J.
About Alethia J.
Alethia J. is a Customer Support Trainer at PrismHR, where she has worked since 2021. She has extensive experience in customer support and payroll administration, having held various roles in multiple organizations over the years.
Work at PrismHR
Alethia J. has been employed at PrismHR since 2021 as a Customer Support Trainer. In this role, she has developed onboarding and orientation programs tailored for new hires, facilitating their smooth transition into the company. Prior to her current position, she worked as a Senior Tier 1 Application Support Specialist from 2020 to 2021 and as an Application Support Specialist, Tier 2 for 7 months in 2021. Her experience at PrismHR encompasses various roles that have contributed to her expertise in customer support and training.
Previous Employment Experience
Before joining PrismHR, Alethia J. held several positions in the payroll and benefits sectors. She worked at Fidelity Investments as a Payroll Administrator for one year and as a Benefits Specialist for two years. Additionally, she served as a Payroll Specialist at Employers Resource for one year and as a Senior Payroll Specialist at Jackson Health System for two years. She also has experience as a Correctional Officer with the State of North Carolina.
Education and Expertise
Alethia J. obtained a Bachelor of Science degree in Criminal Justice from Liberty University. Her educational background complements her extensive experience in customer support and training. She stays updated with the latest trends and best practices in customer support training, ensuring that her training programs remain current and effective.
Training Program Development
In her role as a Customer Support Trainer, Alethia J. designs and creates various training materials, including e-learning modules and multimedia assets. She collaborates with product development teams to align training programs with organizational goals. Additionally, she manages projects and coordinates with internal and external stakeholders to ensure the timely delivery of training programs.
Evaluation and Continuous Improvement
Alethia J. evaluates the effectiveness of training programs using diverse evaluation methods and tools. She provides recommendations for continuous improvement, guiding and supporting a team of trainers to ensure effective program delivery across the organization.