Jacqueline Smithson
About Jacqueline Smithson
Jacqueline Smithson serves as the Tier 1 Team Lead at PrismHR, a position she has held since 2021. She has a diverse background in human resources and payroll, with previous roles at XMi Human Resource Solutions and Renal Advantage Inc.
Work at PrismHR
Jacqueline Smithson has been serving as the Tier 1 Team Lead at PrismHR since 2021. In this role, she oversees the Tier 1 support team, ensuring effective service delivery and support for clients. Prior to her current position, she worked as an Application Support Analyst and later as a Tier 2 Application Support Analyst at PrismHR. Her experience in these roles has equipped her with a comprehensive understanding of the company's software solutions and client needs.
Education and Expertise
Jacqueline Smithson completed her high school education at Riverdale High School, earning her High School Diploma from 1994 to 1998. She furthered her education at Middle Tennessee State University from 1999 to 2001. Her academic background has provided her with foundational knowledge that complements her professional experience in human resources and payroll management.
Professional Background
Jacqueline Smithson has a diverse professional background in human resources and payroll management. She worked at Renal Advantage Inc. as a Payroll Coordinator from 2009 to 2013 and then served as a Payroll Administrator at Vanguard Healthcare Services, LLC from 2013 to 2014. Following this, she joined XMi Human Resource Solutions, where she held the positions of HRIS / Implementation Specialist from 2014 to 2016 and HRIS Manager from 2016 to 2018. This progression reflects her growing expertise in HRIS and payroll systems.
Career Progression
Jacqueline Smithson's career progression illustrates her advancement in the field of human resources. After her roles in payroll management, she transitioned to XMi Human Resource Solutions, where she gained significant experience in HRIS. Her tenure at PrismHR began in 2019 as an Application Support Analyst, leading to her promotion to Tier 2 Application Support Analyst and ultimately to her current position as Tier 1 Team Lead. This trajectory highlights her commitment to professional growth and development.