Joe Zeff
About Joe Zeff
Joe Zeff serves as the Senior Vice President of Customer Experience at PrismHR, where he has worked since 2021. He has a diverse background in customer success, strategy consulting, and operations across various companies, including Bullhorn and Altman Vilandrie & Company.
Current Role at PrismHR
Joe Zeff serves as the Senior Vice President of Customer Experience at PrismHR, a position he has held since 2021. In this role, he focuses on enhancing the full customer lifecycle, which includes onboarding, training, renewal, and expansion. His leadership aims to improve customer satisfaction and drive business growth by ensuring a seamless experience for clients.
Previous Experience at PrismHR
Before his current role, Joe Zeff worked at PrismHR as Vice President of Support & Services from 2019 to 2021 and as Vice President of Customer Success from 2017 to 2019. During his tenure, he contributed to the development of customer support strategies and initiatives aimed at improving overall client engagement and success.
Background in Consulting and Strategy
Joe Zeff has a background in consulting, having worked as a Strategy Consultant at Altman Vilandrie & Company from 2007 to 2010. His experience in this role provided him with insights into strategic planning and execution, which he later applied in various leadership positions in the technology sector.
Educational Qualifications
Joe Zeff holds an MBA from the MIT Sloan School of Management, where he studied Tech Strategy, Entrepreneurship, and Marketing. He also earned a BA in Political Science from the University of Michigan and an MA in International Affairs from The George Washington University. His educational background supports his expertise in business strategy and customer experience.
Leadership and Team Development
Throughout his career, Joe Zeff has emphasized building teams and developing leaders to enhance employee experience. He drives a culture of ownership and collaboration within teams, focusing on improving systems and processes to support revenue growth and margin expansion in B2B SaaS firms.