Kim Roberts
About Kim Roberts
Kim Roberts is a Support Systems Administrator at PrismHR, where she has worked since 2017. With a background in HR and application support, she has held various roles in companies such as Fusion Employer Services and MicroWarehouse, contributing to system implementations and training initiatives.
Current Role at PrismHR
Kim Roberts currently serves as a Support Systems Administrator at PrismHR, a position she has held since 2017. In this role, she is responsible for managing support systems and ensuring efficient operations within the organization. Her work is conducted remotely, allowing her to collaborate effectively with team members and clients. Kim has also contributed to the company by producing monthly reports that track the productivity of the Customer Support team.
Previous Experience at PrismHR
Prior to her current role, Kim worked at PrismHR as an Application Support Analyst from 2015 to 2017. During this time, she played a key role in supporting application functionalities and user experience. Kim has presented at PrismHR's annual user conference on two occasions, focusing on helping customers maximize their use of the Experience Cloud site.
Professional Background
Kim Roberts has a diverse professional background, having worked in various roles related to human resources and support systems. She began her career at MicroWarehouse, where she held multiple positions, including HR Benefits Administrator and HRIS & Compensation Analyst. After her tenure at MicroWarehouse, she worked at Fusion Employer Services, LLC in several capacities, including HRIS Administrator and Benefits Assistant. Her experience spans over two decades in the HR and support systems field.
Education and Expertise
Kim earned her Bachelor's Degree in Human Resources Management from Syracuse University - Martin J. Whitman School of Management, completing her studies from 1989 to 1993. Her educational background has provided her with a strong foundation in human resources principles, which she has applied throughout her career. Kim is also skilled in using Salesforce and has trained both new hires and current staff to enhance their efficiency with various business tools.
Technical Skills and Contributions
In her current role, Kim has demonstrated technical expertise by setting up integrations using Workato and Appfire to automate information flow between Salesforce and Jira. She has built and supported four Experience Cloud sites, incorporating features such as Knowledge, Case Submission, Reporting, Ideas, and Discussions. Additionally, Kim has conducted recorded training sessions for both internal and external users, focusing on improving their efficiency with Salesforce and other business tools.