Nicole Robertson
About Nicole Robertson
Nicole Robertson serves as a QA Manager at PrismHR, where she has worked since 2018. With a background in Human Resource Management from Michigan State University, she has held various roles within the company since 2007.
Work at PrismHR
Nicole Robertson has been a key member of the PrismHR team since 2007. She initially served as an Application Support professional for eight years, where she developed a strong foundation in customer service and technical support. In 2015, she transitioned to the role of Customer Support Team Lead, managing a team and enhancing service delivery until 2017. Following this, she took on the position of System Test Team Lead in 2017, a role she has maintained for seven years. In 2018, she was promoted to QA Manager, where she oversees quality assurance processes and ensures product reliability.
Education and Expertise
Nicole Robertson earned her Bachelor of Arts (B.A.) in Human Resource Management from Michigan State University. This educational background has equipped her with essential skills in managing teams and understanding organizational dynamics. Her expertise in quality assurance and customer support is complemented by her extensive experience in the technology sector, particularly in software testing and application support.
Background
Nicole Robertson has a diverse professional background, primarily focused on customer support and quality assurance within the technology industry. She began her career at PrismHR in 2007 and has progressively advanced through various roles. Her work experience spans over 16 years in the field, with a significant portion dedicated to enhancing customer experiences and ensuring product quality.
Achievements
Throughout her tenure at PrismHR, Nicole Robertson has contributed to various initiatives aimed at improving customer support and quality assurance processes. Her leadership in the System Test Team and as QA Manager has played a crucial role in maintaining high standards of product quality. Her ability to lead teams effectively has been instrumental in driving operational success within the organization.