Andrew H.
About Andrew H.
Andrew H. is a Solutions Engineer at Privy, where he has developed a diverse skill set in software engineering and customer service. He has hands-on experience with various technologies and has progressed through multiple roles at Privy since 2018.
Work at Privy
Andrew H. has held multiple positions at Privy, demonstrating a career progression within the company. He began as a Customer Service Representative from 2018 to 2019, where he gained experience in client interactions. He then transitioned to an Escalation Specialist role for eight months in 2019, focusing on resolving complex customer issues. Following this, he served as an Associate Software Engineer from 2020 to 2022, where he developed technical skills. Currently, he works as a Solutions Engineer, a position he has held since 2022, where he applies his technical expertise to solve client challenges.
Education and Expertise
Andrew H. attended Assabet Valley Regional Technical School, where he studied Drafting and Design Technology/Technician from 2010 to 2013. He achieved a high school diploma during this period. His educational background laid the foundation for his technical skills, which he has further developed through hands-on experience with various technologies, including Git, JavaScript, React, Jest, Redux, Ruby, RSpec, ActiveRecord, and ERB. This diverse skill set supports his roles in both software engineering and customer service.
Background
Andrew H. has a diverse professional background that includes roles in both customer service and software engineering. He worked at Constant Contact as a Customer Service Representative from 2015 to 2018 and at SinglePlatform in a similar capacity from 2017 to 2018. His experience in these roles contributed to his understanding of client needs and service delivery, which he later applied in technical positions at Privy. His transition from customer service to technical roles reflects his adaptability and commitment to professional growth.
Technical Skills and Projects
Andrew H. has gained hands-on experience with a variety of technologies through full stack projects. His technical skills include proficiency in Git, JavaScript, React, Jest, Redux, Ruby, RSpec, ActiveRecord, and ERB. This knowledge supports his work as a Solutions Engineer, where he utilizes these technologies to address client needs and provide effective solutions. His background in both software engineering and customer service enables him to bridge the gap between technical and client-facing roles.