Ariel Ortiz
About Ariel Ortiz
Ariel Ortiz is a Senior Technical Escalation Specialist at Privy, where he has worked since 2021. He holds a degree in Network Technology and Administration, Information Technology Security from Bunker Hill Community College, and has previous experience as a Store Manager at Unlimited PCS and as a Senior Customer Support Specialist at Privy.
Work at Privy
Ariel Ortiz currently holds the position of Senior Technical Escalation Specialist at Privy, a role he has occupied since 2021. In this capacity, he addresses complex technical issues and escalates them as necessary to ensure effective resolution. Prior to this role, he served as a Senior Customer Support Specialist at Privy from 2018 to 2021, where he provided support to customers and helped improve overall service delivery. His experience at Privy has contributed to his expertise in technical support and customer service.
Education and Expertise
Ariel Ortiz studied at Bunker Hill Community College, where he focused on Network Technology and Administration, as well as Information Technology Security. His studies spanned from 2010 to 2015, equipping him with essential skills in IT security and network management. This educational background supports his current role in technical escalation, where he applies his knowledge to troubleshoot and resolve technical challenges.
Background
Before joining Privy, Ariel Ortiz worked as a Store Manager at Unlimited PCS from 2012 to 2015. His responsibilities included overseeing store operations, managing staff, and ensuring customer satisfaction. This role provided him with valuable management experience and customer service skills, which he later applied in his technical support roles at Privy.
Professional Experience
Ariel Ortiz has accumulated significant professional experience in the technology and customer service sectors. His tenure at Privy has allowed him to develop a deep understanding of technical support processes. Additionally, his previous role as a Store Manager at Unlimited PCS contributed to his leadership and operational skills, enhancing his ability to manage customer interactions effectively.