Carley Palm
About Carley Palm
Carley Palm is a Customer Success Manager with a Bachelor of Arts in Design Studies from Arizona State University. She has held various roles in customer success and management across several companies, including Privy, Kazoo, and Urban Outfitters.
Current Role at Privy
Carley Palm serves as a Customer Success Manager at Privy, a position she has held since 2021. Based in Chicago, Illinois, she focuses on enhancing customer experiences and ensuring client satisfaction. Her role involves collaborating with clients to understand their needs and providing solutions that align with their business goals.
Previous Experience in Customer Success
Prior to her current role, Carley worked at Kazoo as a Customer Success Manager for eight months in 2021. In this position, she was responsible for managing client relationships and driving customer engagement. This experience contributed to her expertise in customer success strategies and client management.
Work History at Forms+Surfaces and Urban Outfitters
Carley held the position of Project Sales Coordinator at Forms+Surfaces from 2019 to 2020 in the Phoenix, Arizona area. She managed project sales and coordinated with various stakeholders. Additionally, she worked as a Team Lead at Urban Outfitters from 2016 to 2020 in Tempe, Arizona, where she oversaw team operations and contributed to retail management.
Educational Background
Carley Palm studied at Arizona State University, where she earned a Bachelor of Arts degree in Design Studies with a focus on Management. This educational background provided her with foundational knowledge in design principles and management practices, which she applies in her professional roles.
Experience in Retail Management
In addition to her roles in customer success, Carley worked as a Manager at Free People for five months in 2019 in Chandler, Arizona. This role involved overseeing store operations and managing staff, further enhancing her skills in leadership and customer service within the retail sector.