Jessica Fishman
About Jessica Fishman
Jessica Fishman is a Senior Director of Customer Support at Privy, where she has worked since 2022. With a background in customer service and technical skills in HTML and CSS, she has held various roles in customer support across multiple companies, including Constant Contact and SinglePlatform.
Current Role at Privy
Jessica Fishman serves as the Senior Director of Customer Support at Privy, a position she has held since 2022. In this role, she oversees customer support operations and strategies, ensuring high-quality service delivery. Her leadership contributes to the overall customer experience and satisfaction at Privy, which is based in Boston, Massachusetts.
Previous Experience at Privy
Prior to her current role, Jessica Fishman held several positions at Privy. She worked as a Senior Manager of Customer Support from 2019 to 2020 and as Director of Customer Support from 2020 to 2022. Additionally, she began her journey at Privy as a Customer Service Representative in 2017, later transitioning to a Senior Customer Service Representative role in 2018. Her progression within the company highlights her expertise in customer support.
Career Background
Jessica Fishman has a diverse career background in customer support and management. Before joining Privy, she worked at Constant Contact as a Customer Engagement Specialist from 2015 to 2017. She also gained experience at SinglePlatform as a Customer Service Representative in 2017. Earlier in her career, she managed operations at Pizza Hut from 2008 to 2015 and served as an Administrative Assistant at Sylvan Learning Center Tutoring from 2003 to 2005.
Education and Skills
Jessica Fishman studied Business Administration and Management at MassBay Community College from 2004 to 2009. She possesses technical skills in HTML and CSS, which enhance her capabilities in customer support. Additionally, she is proficient in Microsoft Office and Mac OS, demonstrating versatility in software applications. Her expertise also includes CAD Illustration, which adds a unique dimension to her skill set.