Steven Lunt
About Steven Lunt
Steven Lunt is the Director of Customer Success at Privy, where he has worked since 2023. He has over ten years of experience in digital marketing and e-commerce, specializing in the Shopify-focused ecosystem.
Current Role at Privy
Steven Lunt serves as the Director of Customer Success at Privy, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and success within the Shopify-focused e-commerce ecosystem. His leadership aims to improve customer engagement and retention strategies, leveraging his extensive experience in digital marketing.
Previous Experience at Privy
Prior to his current role, Steven Lunt worked at Privy in various capacities. He served as a Customer Success Manager from 2019 to 2020 and later as a Senior Customer Success Manager from 2020 to 2021. He also held the position of Principal Customer Success Manager from 2021 to 2023, where he managed strategic accounts and contributed to customer success initiatives.
Experience at Propel Marketing
Steven Lunt has significant experience at Propel Marketing, where he held multiple roles from 2012 to 2017. He started as a Client Services Manager, progressed to Operations Manager, and served as a Senior Client Services Manager and Team Lead. His work involved overseeing client relationships and ensuring service delivery, contributing to the company's client satisfaction goals.
Educational Background
Steven Lunt studied at the University of Massachusetts at Amherst, where he earned a Bachelor of Science (BS) degree in Sport Management from 2008 to 2012. His education provided a foundation for his career in digital marketing and customer success, equipping him with essential skills for his professional journey.
Expertise in Digital Marketing
Steven Lunt specializes in holistic digital marketing strategies, including conversion rate optimization (CRO), email marketing, customer acquisition, and retention. With over ten years of experience in digital marketing and e-commerce, he is skilled in data collection and analysis, which supports cross-departmental teamwork and enhances overall marketing effectiveness.