Ali Knapp
About Ali Knapp
Ali Knapp is an experienced Account Manager currently working at Procare Solutions. With over seven years in SaaS and startup environments, Knapp has held various roles in customer support and account management across multiple companies.
Current Role at Procare Solutions
Ali Knapp serves as an Account Manager at Procare Solutions, a position held since 2022. In this role, Ali is responsible for managing client relationships and ensuring customer satisfaction. The focus is on delivering effective solutions and support to enhance client experiences.
Previous Experience in Customer Support and Success
Prior to joining Procare Solutions, Ali Knapp worked in various roles that contributed to expertise in customer support and success. Ali was the Manager of Customer Support at Kiddom from 2021 to 2022. Before that, Ali held the position of Senior Customer Support Analyst at Blackbaud for one year, and served as Senior Customer Success Manager at Smartcare from 2018 to 2021.
Experience in Account Management
Ali Knapp has a solid background in account management, having worked as an Account Executive at Smart Tuition from 2015 to 2017. This role involved managing client accounts and facilitating communication between clients and the company, contributing to a comprehensive understanding of client needs.
Education and Expertise
Ali Knapp studied Accounting and Business/Management at the City University of New York-College of Staten Island. This educational background supports Ali's expertise in administrative oversight and interpersonal communication, as well as strong skills in implementation and onboarding processes.
Professional Background in SaaS and Startups
With over 7 years of experience in SaaS and startup environments, Ali Knapp has developed a robust skill set that includes customer support, account management, and client success strategies. This experience has equipped Ali with the ability to navigate the challenges of fast-paced business settings.