✔Ekaterina (Katya) Savina
About ✔Ekaterina (Katya) Savina
Ekaterina (Katya) Savina is an experienced Account Manager at Procare Solutions, specializing in small and medium-sized businesses. She has a background in business development and customer service, with a proven track record of improving customer retention and team performance.
Work at Procare Solutions
Ekaterina Savina currently serves as an Account Manager for Small and Medium Businesses (SMB) at Procare Solutions, a position she has held since 2021. In this role, she has contributed to the company's growth by achieving a 96% customer retention rate through effective customer engagement strategies. Prior to her current role, she worked as a Business Development Representative Inside Sales at Procare Solutions for 8 months in 2021. During her time at Procare Solutions, she has been recognized for her ability to resolve customer issues and implement training sessions for new team members.
Previous Experience in Business Development
Before joining Procare Solutions, Ekaterina worked at Bon App! as a Business Development Representative for 5 months in Shanghai City, China, from 2019 to 2020. In this role, she focused on expanding the company's market presence. Her experience also includes working in the hospitality sector, where she held various positions at Sheraton Hotels & Resorts and Wyndham Hotels & Resorts, enhancing her customer service and operational skills.
Hospitality Industry Background
Ekaterina has a solid background in the hospitality industry, having worked at Sheraton Hotels & Resorts as a Front Office Agent and Front Office Supervisor in Ufa, Bashkortostan, Russia, from 2015 to 2016. She also served as a Guest Service Officer at Wyndham Hotels & Resorts in Changsha, Hunan, China, from 2016 to 2017. Her roles in these establishments helped her develop strong customer service skills and an understanding of hotel operations.
Education and Expertise
Ekaterina Savina earned her Bachelor's degree in Linguistics from Bashkir State University, where she studied from 2011 to 2015. This educational background has equipped her with valuable communication skills, which she applies in her current role in account management. Her expertise in customer relations and business development is complemented by her practical experience in various roles across different industries.
Achievements in Customer Retention
Throughout her career, Ekaterina has demonstrated a strong ability to enhance customer satisfaction and retention. She has successfully implemented strategies that led to a 96% customer retention rate at Procare Solutions. Additionally, she reduced customer support inquiries by 30% by creating a clear cancellation document for customers switching platforms. Her proactive approach in leading review meetings and coaching new team members has contributed to her team's overall success.