Emily Ferreira
About Emily Ferreira
Emily Ferreira serves as the Manager of Customer Support at Procare Solutions, where she has worked since 2021. She has a diverse background in customer support and communications, with previous roles at Ladder Software, Spark Marketing Corporation, Saatchi & Saatchi, and Rogers Communications.
Current Role at Procare Solutions
Emily Ferreira serves as the Manager of Customer Support at Procare Solutions. She has held this position since 2021, contributing to the company's customer service strategies and team management. Her role involves overseeing customer support operations and ensuring high levels of customer satisfaction.
Previous Experience in Customer Support
Prior to her current role, Emily Ferreira worked at Ladder Software as a Customer Support Specialist from 2017 to 2020. She later advanced to the position of Team Lead in Customer Support at the same company for a period of six months in 2021. Her experience in these roles has equipped her with strong skills in customer relations and team leadership.
Background in Communications
Emily Ferreira has a background in communications, having worked as a Communications Coordinator at Spark Marketing Corporation for two months in 2015. She also served as a Communications Planner, Social at Saatchi & Saatchi from 2016 to 2017. These roles have provided her with experience in strategic communication and marketing.
Educational Qualifications
Emily Ferreira studied at Humber College Institute of Technology and Advanced Learning, where she earned an Advanced Diploma in Public Relations from 2012 to 2015. This educational background has laid a foundation for her career in customer support and communications.
Early Career Experience
In the early stages of her career, Emily Ferreira worked as a Publicity Intern at Rogers Communications for three months in 2015. Additionally, she was employed at Second Cup as a Barista - Supervisor from 2011 to 2016, where she gained valuable experience in customer service and team management.