Jake Dalton
About Jake Dalton
Jake Dalton is a Payment Operations Specialist with strong analytical skills and a background in customer service. He has worked in various roles across the hospitality and support sectors, contributing to his effectiveness in high-pressure environments.
Current Role as Payment Operations Specialist
Jake Dalton has been employed as a Payment Operations Specialist at Procare Solutions since 2020. In this role, he utilizes his strong analytical and organizational skills to manage payment processes effectively. His background in customer service enhances his ability to understand client needs and expectations, contributing to his success in this position. Dalton's forward-thinking approach and motivation make him a valuable team player in high-pressure environments.
Previous Experience at Procare Solutions
Before his current position, Jake Dalton worked at Procare Solutions as a Customer Support Representative from 2019 to 2020. During his 11 months in this role, he developed skills that are essential for his current responsibilities in payment operations. His experience in customer support provided him with insights into client interactions and service expectations.
Educational Background in Economics
Jake Dalton studied at the University of Oklahoma, where he earned a Bachelor of Arts in Economics from 2014 to 2018. He also completed a minor in Management Information Systems (MIS). This educational background has equipped him with the analytical skills necessary for his work in payment operations.
Customer Service Experience
Jake Dalton has a diverse background in customer service, having worked in various roles in the hospitality industry. His experience includes serving at Duffs Famous Wings Inc, CHAPPS CAFE, Cedar Creek Pub, and Gaylord Hotels. This extensive customer service experience has contributed to his ability to meet client expectations and navigate high-pressure situations effectively.
Work History in the Hospitality Industry
Dalton's work history in the hospitality industry includes positions as a server and guest services associate. He worked at CHAPPS CAFE from 2011 to 2014, Duffs Famous Wings Inc in 2014, Gaylord Hotels in 2015, Cedar Creek Pub from 2018 to 2019, and Jimmie Austin Golf Course from 2016 to 2018. This varied experience has provided him with a solid foundation in customer interaction and service delivery.