Lani Pierre
About Lani Pierre
Lani Pierre is a Customer Support Specialist with a Bachelor of Science in Psychology from the University of Colorado Denver. She has a strong background in customer service, consistently achieving high satisfaction ratings, and is passionate about writing and photography.
Work at Procare Solutions
Lani Pierre has been employed at Procare Solutions as a Customer Support Specialist since 2021. In this role, she operates remotely and engages with customers through various communication channels, including live chat, phone, email, and Zoom. She is recognized for her ability to maintain a positive attitude in high-pressure, high-volume support environments. Lani consistently receives high customer satisfaction ratings, reflecting her effectiveness in addressing customer needs and providing support.
Education and Expertise
Lani Pierre studied Psychology at the University of Colorado Denver, where she earned her Bachelor of Science degree from 2020 to 2022. Prior to that, she attended the Community College of Denver, achieving a Bachelor of Science in Psychology from 2018 to 2020. Her academic background in psychology informs her approach to customer support, allowing her to understand and address customer concerns effectively.
Background
Before joining Procare Solutions, Lani Pierre gained experience in various roles. She worked at IBM as an Information Technology Help Desk representative from 2020 to 2021. Additionally, she served as an Administrative Support Specialist at DriveSafe Driving Schools for five months in 2019. Lani also spent a year at the Community College of Denver as a Psychology Student from 2018 to 2019. These positions contributed to her skill set in customer service and support.
Passions and Interests
Lani Pierre has a passion for writing and photography, which she actively pursues alongside her professional career. She is also an avid reader and podcast enthusiast, engaging with various materials that contribute to her continuous learning and personal development. These interests reflect her commitment to growth and exploration beyond her professional responsibilities.