William (Bill) Austin
About William (Bill) Austin
William (Bill) Austin serves as the Team Lead for Customer Support at Procare Solutions, where he mentors team members and facilitates communication during transitions. He has a background in technical support and reporting, having worked at SofterWare, Inc. and The Times Herald.
Work at Procare Solutions
William Austin currently serves as Team Lead for Customer Support at Procare Solutions, a position he has held since 2021. In this role, he focuses on mentoring team members to enhance their skills and align with the company's best practices. He played a significant role in the integration of the EZCare team into Procare's support department, facilitating open communication between the teams to ensure a smooth transition during the acquisition process.
Previous Experience at SofterWare, Inc.
Prior to joining Procare Solutions, William Austin worked at SofterWare, Inc. for a total of four years. He held various positions, including Technical Support Representative from 2015 to 2019, Enterprise Support Specialist from 2017 to 2019, and Team Lead from 2019 to 2021. During his time there, he developed a cross-training plan to integrate the EZCare team with Procare's larger support department and its products. He also served as a Team Lead Intern for 11 months in 2019.
Internship Experience
William Austin gained valuable experience through various internships. He worked as a Reporting Intern at The Times Herald in 2014 for two months, and as a Public Information Intern at the Montgomery County Sheriff's Office in 2015 for four months. These roles provided him with insights into communication and public relations.
Education and Expertise
William Austin earned a Bachelor of Arts (B.A.) degree in Communication, Journalism, and Public Relations from Immaculata University, where he studied from 2012 to 2015. During his time at the university, he also worked as a Writing Assistant and Online Writing Lab Assistant, gaining expertise in writing and communication.