Federico Ohannesian
About Federico Ohannesian
Federico Ohannesian is a Customer Engagement Specialist II (Account Manager) at Procede Software, where he focuses on customer satisfaction and tailored software solutions. He has a diverse background in education and training, having worked in various roles within the Los Angeles Unified School District and other organizations.
Current Role at Procede Software
Federico Ohannesian currently serves as a Customer Engagement Specialist II (Account Manager) at Procede Software. He has been in this role since 2023, working remotely. In this position, he focuses on maintaining customer satisfaction for key accounts by proposing tailored software solutions. He collaborates cross-functionally with sales, product, and support teams to ensure seamless customer experiences.
Previous Experience at Procede Software
Prior to his current role, Federico worked at Procede Software as a Technical Trainer from 2021 to 2023. He was promoted to Technical Trainer II during his tenure, where he achieved a 99% positive customer satisfaction score. This accomplishment contributed to his promotion and involved the development of onboarding materials for new clients.
Teaching Experience in Education
Federico has extensive experience in the education sector, primarily with the Los Angeles Unified School District. He served as a Sixth Grade Middle School Teacher from 2019 to 2021, a Third Grade Long-Term Substitute Teacher from 2018 to 2019, and a Student Teacher from 2017 to 2018. His roles included teaching English and History, as well as providing support in various capacities as a substitute teacher.
Educational Background
Federico studied at California State University, Northridge, where he earned a Multiple Subject Teaching Credential from 2016 to 2018. He also completed studies in Child Development, focusing on Early Childhood Development, from 2014 to 2016. Additionally, he attended Santa Monica College, where he studied Early Childhood Education from 2011 to 2013.
Early Career and Additional Roles
Federico began his career in various roles, including working as a Sandwich Artist at Subway from 2012 to 2013. He also held multiple positions with the City of Torrance as a Recreation Leader in After School Clubs, Day Camps, and Parks and Recreation from 2013 to 2020. These roles involved engaging with children and managing recreational activities.