Joshua Smith
About Joshua Smith
Joshua Smith is a Sr. Customer Success Manager at Procede Software, where he has worked since 2020. He has previous experience in customer success roles at Volantio and Izenda, and he holds a Bachelor of Business Administration from Strayer University.
Work at Procede Software
Joshua Smith holds the position of Sr. Customer Success Manager at Procede Software. He has been with the company since 2020, contributing to customer engagement and satisfaction initiatives. His role involves ensuring that clients receive optimal value from Procede Software's solutions. Joshua's experience in customer success management allows him to effectively address client needs and foster long-term relationships.
Previous Experience at Volantio
Prior to his current role, Joshua Smith worked at Volantio as a Customer Success Manager for a brief period of three months in 2020. His responsibilities included managing customer relationships and ensuring successful implementation of Volantio's services. This experience contributed to his understanding of customer dynamics in the technology sector.
Career at Izenda
Joshua Smith served as the Manager of Customer Success at Izenda from 2010 to 2017. During his seven-year tenure, he focused on enhancing customer satisfaction and retention. His leadership in customer success strategies helped improve client engagement and loyalty within the Greater Atlanta Area.
Education and Expertise
Joshua Smith studied Business Administration and Management at Strayer University, where he earned a Bachelor of Business Administration (BBA) from 2019 to 2020. He also attended Columbus State University, studying Business from 1997 to 2001. His educational background provides a solid foundation for his roles in customer success management.