Melissa Hutapea
About Melissa Hutapea
Melissa Hutapea is a Technical Trainer at Procede Software in San Diego, California, where she has worked since 2021. She has a diverse background in customer service and cake decoration, having held various positions at companies such as Nothing Bundt Cakes and Cold Stone Creamery.
Current Role at Procede Software
Melissa Hutapea serves as a Technical Trainer at Procede Software, a position she has held since 2021. In this role, she is responsible for delivering technical training and support to clients and team members. Her expertise contributes to the effective use of Procede Software's solutions, enhancing user experience and operational efficiency. She is based in San Diego, California.
Previous Experience in Customer Service
Prior to her current role, Melissa worked as a Guest Service Representative at Nothing Bundt Cakes from 2012 to 2013. In this position, she focused on customer interactions and service delivery. Additionally, she gained experience as a Cake Decorator at Smith's Food & Drug Centers from 2016 to 2017 and at Cold Stone Creamery in 2011. These roles helped her develop skills in customer service and product presentation.
Educational Background
Melissa's educational journey includes studies at the University of Nevada, Las Vegas, where she attended from 2010 to 2012. She also studied at Las Vegas Bible College and Las Vegas Bible Institute from 2013 to 2014. Her education has provided her with a foundation that supports her professional development and training capabilities.
Experience in Retail Management
In addition to her technical training role, Melissa has been working as a Shop Manager at Quay Australia since 2018. In this capacity, she oversees shop operations, manages staff, and ensures customer satisfaction. Her experience in retail management complements her skills in training and customer service.
Work History Overview
Melissa Hutapea has a diverse work history that spans various roles in customer service and management. Her positions include working as a Guest Service Representative, Cake Decorator, and Shop Manager. This range of experience has equipped her with a broad skill set applicable to her current role in technical training.