Morray Burton
About Morray Burton
Morray Burton is the Support Services Lead at Procede Software, specializing in troubleshooting Excede software issues for heavy truck dealerships. With a background in technical support and database management, he has held various roles in the technology and support sectors since 2010.
Current Role at Procede Software
Morray Burton serves as the Support Services Lead at Procede Software, a position he has held since 2019. In this role, he manages a team of Support Services Consultants, overseeing daily operations, conducting meetings, and facilitating training sessions. His focus is on providing effective support for Excede software issues, which are critical for heavy truck dealerships across the nation. His experience in this capacity contributes to the overall efficiency and effectiveness of the support services provided by the company.
Previous Experience in Technical Support
Before joining Procede Software, Morray Burton held various positions in technical support. He worked as a Technical Support Lead at Affinity Sports LLC from 2016 to 2018, where he was responsible for leading a team in resolving technical issues. Prior to that, he served as a Technical Support Consultant at VersaCall Technologies Inc. from 2018 to 2019. His earlier roles included positions at Cox Communications and Sony Online Entertainment, where he developed skills in troubleshooting and customer service.
Education and Expertise
Morray Burton studied at The Art Institute of California-San Diego, where he earned a degree in Media Arts & Animation from 2006 to 2010. His educational background provides a foundation for his technical skills, particularly in software troubleshooting and database management. He specializes in utilizing SQL Management Studio for database maintenance, including writing and executing scripts and queries, which enhances his ability to resolve software issues effectively.
Career History and Roles
Morray Burton has a diverse career history in various support and technical roles. He began as a Quality Assurance Tester at Sony Online Entertainment in 2010 and has since held positions at several companies, including Covance as a Financial Specialist and Harte Hanks as an Account Specialist. His experience spans multiple industries, including telecommunications and software development, which has equipped him with a broad skill set applicable to his current role.
Specialization in Software Troubleshooting
Morray Burton specializes in troubleshooting and resolving issues related to Excede software, which is utilized by heavy truck dealerships. His expertise includes providing internal support for connection issues with customers' virtual private networks and servers. This specialization allows him to address complex technical challenges effectively, ensuring that clients receive timely and accurate support.