Tim Jordan (He, Him)
About Tim Jordan (He, Him)
Tim Jordan is an Integrations & Application Deployment Specialist at Procede Software in San Diego, California, where he provides advanced technical support and manages software deployments. He also serves as a cricket coach at The Southport School and has a background in Mathematics and Computer Science.
Work at Procede Software
Tim Jordan has been employed at Procede Software since 2018, serving as an Integrations & Application Deployment Specialist. In this role, he provides advanced level 2 and level 3 technical support, focusing on pricing and data conversions. He utilizes the Zen desk ticketing system to manage support queues and tickets efficiently. His responsibilities also include automating multiple VPNs, such as Cisco Anywhere Connect and Windows VPN, while addressing challenges related to Forticlient automation. Additionally, he acts as a product owner for internal software, which involves writing enhancement requests and setting sprint goals.
Education and Expertise
Tim Jordan studied Mathematics and Computer Science at DDIAE from 1984 to 1987, completing a three-year program. He also earned his High School Certificate from BSHS, where he studied from 1980 to 1983. His educational background provides a strong foundation for his technical expertise, particularly in areas such as data management and software deployment.
Background
Tim Jordan has a diverse professional background that includes significant experience in technical support and coaching. In addition to his role at Procede Software, he has been working as a Cricket Coach at The Southport School since 2015. This dual career path showcases his ability to balance technical responsibilities with coaching and mentoring in sports.
Achievements in Technical Support
In his current position, Tim Jordan has demonstrated expertise in deploying and managing Remote Desktop Manager Enterprise Edition for over 70 users across 150 networks. His role requires advanced problem-solving skills and a thorough understanding of technical systems, which he applies to ensure efficient operations and support for users.