Todd Johnson, Mis
About Todd Johnson, Mis
Todd Johnson is a Systems Engineer with extensive experience in technical support and software management. He holds multiple degrees in Information Systems and has worked in various roles, including as a Computer/Application Engineer and a Petty Officer in the US Navy.
Work at Procede Software
Todd Johnson has been employed at Procede Software as a Systems Engineer since 2018. In this role, he provides advanced technical support and participates in new implementation kick-off calls, addressing customer inquiries related to server requirements, connection, and bandwidth needs. His responsibilities include creating and maintaining technical documentation, manuals, and IT policies. Additionally, he develops training materials to educate staff on new technologies.
Education and Expertise
Todd Johnson holds multiple degrees in Information Systems. He earned a Master of Information Systems (MIS) from National University, completing his studies from 2008 to 2009. He also obtained a Bachelor of Science (BS) in Information Systems from the same institution, studying from 2002 to 2004. His educational background includes certifications in MS SQL Server 2005, achieved through Vortex Data Systems and New Horizons in 2007. His expertise includes managing and implementing controls for licensing of software products.
Background
Todd Johnson's professional background includes significant experience in technical support and engineering. He worked as a Computer/Application Engineer at Viejas Enterprises for 12 years, from 2006 to 2018. Prior to that, he served in the US Navy as a Petty Officer Third Class for eight years, from 1996 to 2004. His educational journey began at El Capitain High School, where he earned his GED, followed by studies at Mira Mesa Community College.
Technical Support Experience
In his current role and previous positions, Todd Johnson has provided advanced level support for Help Desk requests that are technical in nature. His experience includes handling IIS/web product installations and addressing customer service issues. He has developed the expertise necessary to train staff on new technology and create comprehensive technical documentation.