Adrian Zambrano
About Adrian Zambrano
Adrian Zambrano is an Event Manager and IT Support professional with extensive experience in various roles across Germany and Spain.
Current Roles and Responsibilities
Adrian Zambrano is currently employed at Anonym in IT-Support since 2021, and he works as IT Support for various firms in Germany since 2016. Additionally, Adrian serves as an Event Manager for PubCrawl Team across Germany, a position he has held since 2013. He also operates his own business, Adrian Zambrano, focusing on trade fairs and events since 2008.
Past Employment in IT Support
Adrian Zambrano's career includes numerous roles in IT support across various reputable organizations. He worked at AIDA Cruises for three months in 2021 and Neue Auftraggeber for six months within the same year. His experience spans notable companies such as Procter & Gamble, Siemens, State Street Bank International, WTS Deutschland, ABB, and Merck Gruppe. These roles were primarily based in Frankfurt am Main, Germany, providing comprehensive onsite support services.
Early Career in Retail and Customer Service
Before entering the IT support industry, Adrian Zambrano gained experience in retail and customer service. He worked with the LEGO Group and Sportarena GmbH as a retail salesman from 2011 to 2013. Additionally, he served as a travel advisor at Deutsche Bahn for ten months in 2014, based in Frankfurt am Main and its surrounding areas.
Educational Background
Adrian Zambrano completed his education at Ausbildung Globetrotter Ausrüstung, where he achieved the Mittlere Reife qualification, specializing as a retail salesman. His education spanned three years, from 2008 to 2011, providing him with foundational knowledge and skills that he later applied across various industries.
Technical Skills and Expertise
Adrian Zambrano showcases a broad spectrum of IT skills. He is proficient in supporting both Windows and MAC environments and adept at resolving hardware issues, particularly with Cisco phones. His expertise extends to managing mobile device support, specifically Apple devices, for tasks like battery replacement. Adrian is also familiar with using ticketing systems such as ServiceNow and Matrix42 for efficient issue tracking and resolution. He employs modern integrated communication tools like Jabber and MS Teams to interact with clients directly.