Alicia Mills
About Alicia Mills
Alicia Mills is a Machine Maintenance Equipment Technician at Procter & Gamble with extensive experience in customer service and production management.
Current Position at Procter & Gamble
Alicia Mills has been working as a Machine Maintenance Equipment Technician at Procter & Gamble since 2021. In this role, she is responsible for maintaining large-scale production equipment to ensure operational efficiency. Her duties include conducting regular maintenance checks, troubleshooting machinery issues, and implementing fixes to reduce downtime. Her involvement in maintaining the machinery ensures that the production processes run smoothly, meeting the company's operational standards.
Previous Role at Caracole Home
From 2020 to 2021, Alicia Mills served as a Customer Support Specialist at Caracole Home in Greensboro, North Carolina. During her tenure, she provided support to customers, addressing their queries and concerns regarding products and services. Her role involved engaging with customers via various communication channels and ensuring a positive customer experience. Her skills in customer service were critical in maintaining the company's reputation for reliable customer support.
Experience at Tempur Sealy International
Alicia Mills worked at Tempur Sealy International as a Call Center Customer Service Specialist in 2020 for a period of 5 months. Based in Trinity, North Carolina, she handled customer inquiries and issues related to the company's products. Her role required effective communication skills and the ability to resolve customer problems efficiently. Despite the brief tenure, she contributed to the team's goals of providing excellent customer service.
Long-term Career at VF Corporation
Alicia Mills had a long-standing career at VF Corporation in Greensboro, North Carolina, where she held multiple positions. She worked as a Senior Customer Service Specialist in the Mass Traditional Department from 2014 to 2020. Before that, she served as a Replenishment Specialist for KMart & Walmart from 1997 to 2014, and as a Credit Specialist from 1991 to 1997. Her roles at VF Corporation included managing contract workers across various production levels, utilizing SAP systems for purchase orders and product distribution schedules, and ensuring quality assurance standards were met. Her long tenure and diverse roles highlight her adaptability and proficiency in the corporate environment.
Skills in Quality Assurance and SAP System Utilization
Alicia Mills possesses a strong background in quality assurance and has significant experience with the SAP system for managing purchase orders and product distribution schedules. Her expertise in quality assurance ensures that products meet the required company standards, minimizing defects and maintaining customer satisfaction. Additionally, her ability to utilize the SAP system effectively helps streamline operations, improving overall efficiency in product management and distribution processes.