Arnd Merlevede
About Arnd Merlevede
Arnd Merlevede is the Europe Customer Service Automation Leader at Procter & Gamble, with a long history of roles within the company.
Professional Experience at Procter & Gamble
Arnd Merlevede has a substantial career at Procter & Gamble, spanning multiple roles and divisions. Currently, he is the Europe Customer Service Automation Leader, a position he has held since 2017. Prior to this, he served as the Chief Strategy Officer and Beauty Divestiture Lead for Europe from 2015 to 2017. His roles have consistently involved leadership and strategy, including his time as the Customer Service Excellence - Om and Av Leader for Europe and IMEA from 2014 to 2015, and as the Salon Professional Senior Project Manager Global Mdo from 2010 to 2014. His earlier roles include Senior Customer Logistics Manager from 2006 to 2010 and Customer Logistics Process Leader Western Europe from 2001 to 2006.
Current Role: Europe Customer Service Automation Leader
Arnd Merlevede is the Europe Customer Service Automation Leader at Procter & Gamble. In this role since 2017, he is responsible for overseeing the automation of customer service operations across Europe. His work involves using technology to streamline processes, improve efficiency, and ensure high levels of customer satisfaction. His efforts are aimed at leveraging automation to enhance the customer experience, reduce costs, and maintain competitive advantage in the market.
Previous Strategic Roles at Procter & Gamble
Before his current position, Arnd Merlevede held several strategic roles at Procter & Gamble. From 2015 to 2017, he was the Chief Strategy Officer and Beauty Divestiture Lead for Europe. This involved leading strategic initiatives and overseeing the divestiture process of the beauty division. Prior to that, from 2014 to 2015, he served as the Customer Service Excellence - Om and Av Leader for Europe and IMEA, focusing on optimizing customer service operations across these regions.
Educational Background
Arnd Merlevede completed his higher education at the University of Erlangen-Nuremberg. He studied there from 1988 to 1993, gaining a strong foundation in his field. This education has supported his extensive career in strategy, logistics, and customer service management.
Early Career Experience
Arnd Merlevede began his career with an internship at Triumf in Vancouver, British Columbia, Canada in 1992. His earliest recorded professional activity was in 1970 in Frankfurt Am Main Und Umgebung, though specific details of this role are not provided. These early experiences provided him with initial exposure to professional environments and processes.