Carmen Wong
About Carmen Wong
Carmen Wong is the Customer Team Director at A.S. Watson Group Hong Kong, with extensive experience in key account management and customer servicing within the retail sector.
Current Position at A.S. Watson Group Hong Kong
Carmen Wong is the Customer Team Director at A.S. Watson Group Hong Kong. She has held this position at 寶潔公司 since 2021, focusing on customer team management and strategic account oversight in Hong Kong. Her role involves leading initiatives to enhance customer engagement and ensuring effective collaboration with stakeholders.
Previous Roles in Trade Marketing and Key Account Management
Prior to her current role, Carmen Wong served in multiple positions at 寶潔公司. She was the Senior Trade Marketing Manager for Oral Care, Fabric & Home Care from 2018 to 2021. Additionally, she worked as Senior Key Account Manager for ParkNshop Hong Kong from 2018 to 2019, and for Watsons Hong Kong from 2015 to 2018. During these years, she specialized in strategic account management, driving sales outcomes, and enhancing client relationships within the retail sector.
Experience at Asia Airfreight Terminal Co. Ltd.
Carmen Wong served as the Marketing Manager at Asia Airfreight Terminal Co. Ltd. from 2012 to 2015 in Hong Kong. In this role, she was responsible for developing marketing strategies that promoted the company's airfreight services. She focused on market analysis, customer outreach, and brand positioning to strengthen the company's market presence.
Educational Background
Carmen Wong has a strong educational foundation with a focus on marketing and finance. She earned a BBA from The Chinese University of Hong Kong, studying Marketing and Finance from 2009 to 2012. She also participated as an Exchange Student at Tilburg University in 2011. Additionally, she attended Cheung Chuk Shan College from 2002 to 2009, further laying the groundwork for her academic and professional journey.
Skills and Competencies
Carmen Wong has extensive experience in managing key accounts and customer servicing within the retail sector. She possesses strong negotiation skills, honed through international exposure and cross-cultural communication. Additionally, she is a confident public speaker with excellent presentation skills, capable of delivering bilingual presentations in English and Chinese.