Daniel Bonilla
About Daniel Bonilla
Daniel Bonilla is the ServiceNow Leader for HR Services at Procter & Gamble, with extensive experience in IT service management and application lifecycle management.
Title
Daniel Bonilla is currently serving as the ServiceNow Leader for HR Services at Procter & Gamble.
Company
Procter & Gamble
ServiceNow Leadership at Procter & Gamble
Daniel Bonilla has been the ServiceNow Leader for HR Services at Procter & Gamble since 2021. His role focuses on leveraging the ServiceNow platform to optimize HR service processes. With a background deeply rooted in IT Service Management and Application Lifecycle Management, his expertise contributes significantly to the company's HR operational efficiency.
Previous Roles at Procter & Gamble
Prior to his current position, Daniel Bonilla held multiple roles at Procter & Gamble. From 2018 to 2021, he was the Employee Services - ServiceNow Application Manager. He also served as the Purchases-to-Payments Service & Application Manager from 2012 to 2018 and the Purchases IT Service Operations Manager from 2010 to 2012. Additionally, he was the Supply Network Solutions Project & Application Manager from 2009 to 2010 and started as a Financial Services Specialist in San José, Costa Rica, from 2006 to 2009.
Past Professional Experience
Before his extensive tenure at Procter & Gamble, Daniel Bonilla worked as a Software Engineer at Desarrollo Fintec in San José, Costa Rica, from 2005 to 2006.
Education and Expertise
Daniel Bonilla has a comprehensive academic background. He holds a Master of Science in Information Technology from Carnegie Mellon University's Heinz College of Information Systems and Public Policy and a Masters in IT Management from Tecnológico de Monterrey, both obtained between 2017 and 2019. He also earned a Master's degree in Computer Science from Universidad de Costa Rica from 2006 to 2008 and a Bachelor's degree in Computer Science from the same institution from 2001 to 2005. His expertise spans SAP Supplier Network Collaboration, SAP Ariba, IT Service Management, and Application Lifecycle Management.
Focus Areas and Passion
Daniel Bonilla is passionate about integrating technology into business processes to deliver tangible value. He has a strong focus on IT Service Management and Application Lifecycle Management, emphasizing supplier connectivity and IT vendor governance. His experience also includes coaching and effective communication within IT environments.