Gonzalo Arguello
About Gonzalo Arguello
Gonzalo Arguello is the Global M&S Warehousing Product Application Manager at Procter & Gamble, with extensive experience in IT operations and management.
Current Role at Procter & Gamble
Gonzalo Arguello is currently the Global M&S Warehousing Product Application Manager at Procter & Gamble. Based in San Jose, Costa Rica, he has held this position since 2018. In this role, Gonzalo manages and interacts with application and solution managers globally across all continents for both On-Premise and Cloud environments. He is responsible for the development of strategies and identification of initiatives to maximize service value, manage the product lifecycle, and enhance productivity while reducing operational costs. He also leads technical implementations of new requirements in collaboration with multiple IT partners.
Previous Positions at Procter & Gamble
Before his current role, Gonzalo Arguello held several positions at Procter & Gamble. He served as Cloud Services IT Operations Manager from 2017 to 2018, IT Service Operations Manager from 2012 to 2017, Americas Procurement Card Leader from 2011 to 2012, Solutions Support Team Manager from 2009 to 2011, and Purchases Support Expert from 2005 to 2009. In these roles, he dealt with various aspects of IT management, procurement, and operations, gaining deep expertise in Cloud Computing, ITIL processes, and organization effectiveness.
Educational Background
Gonzalo Arguello studied Business Administration and Management, General, at Universidad Fidélitas, where he earned his Master's degree. His studies spanned from 2011 to 2020. This extensive education has equipped him with a strong foundation in managing business operations and understanding complex organizational dynamics.
Expertise and Skills
Gonzalo Arguello possesses expertise in several key areas, including Cloud Computing, ITIL, application management, people management, operations management, and organization effectiveness. He has managed IT service level agreements and ITIL processes such as incident, problem, change, fulfillment, and availability management. Additionally, he has governed IT contracts with top-level contractors like HP, DXC, Infosys, Accenture, ATOS, and Larsen & Toubro.
Key Responsibilities and Achievements
In his role as Global M&S Warehousing Product Application Manager, Gonzalo Arguello is the end-to-end owner of P&G Make & Ship technical solutions for Supply Chain, focusing on shipment planning information exchange. His responsibilities include overseeing business-to-business system integrations with external business partners, managing product lifecycle, enhancing productivity, and reducing operational costs. Gonzalo leads technical implementations of new requirements in collaboration with multiple IT partners, ensuring smooth and efficient operations.