Jamarco Thomas
About Jamarco Thomas
Jamarco Thomas is the NA Service Operations Manager at Procter & Gamble, with a background in IT support and engineering, and a Bachelor's degree in Organizational Leadership from Northern Kentucky University.
Title
Jamarco Thomas currently holds the position of NA Service Operations Manager at Procter & Gamble. He has been in this role since 2020, based in Cincinnati, Ohio, United States.
Previous Roles
Before his current role, Jamarco Thomas worked at AVI-SPL as an OnSite Support Level II for Discover Financial from 2018 to 2020 in Columbus. Prior to that, he served as a Project Lead Technician at AVI Systems from 2013 to 2018 in the Cincinnati Area, KY. Additionally, he was a Stationary Engineer Apprentice at the University of Cincinnati in 2014 for a period of six months in the Cincinnati, Ohio Area.
Education and Expertise
Jamarco Thomas graduated from Northern Kentucky University with a Bachelor’s Degree in Organizational Leadership, completing his studies from 2013 to 2017. He also holds a degree in Electronics Engineering Technology from Cincinnati State Technical and Community College, where he studied from 2010 to 2013. His expertise includes managing business quality of service metrics using Service Now and addressing critical issues by creating problem records to identify root causes.
Technical Skills and Experience
Jamarco Thomas is skilled in IT security, systems, networks, and programming. He has demonstrated experience in ensuring the effectiveness of communication and presentations across diverse social backgrounds. Moreover, he has a background in working with nonprofit organizations alongside local companies, enhancing his diverse professional portfolio.