Jason Long
About Jason Long
Jason Long is the Northern Europe Customer Service Operations Group Manager at Procter & Gamble, with extensive experience in various managerial roles within the company since 1993.
Title
Jason Long is the Northern Europe Customer Service Operations Group Manager at Procter & Gamble. He has held this position since 2015.
Career at Procter & Gamble
Jason Long has a long-standing career at Procter & Gamble, having joined the company in 1993. Over the years, he has held various roles including Global Acquisitions Integration Manager, Initiatives & Planning Manager - Global Fine Fragrances, WE Category Planner - Beautycare, Market Planning & Integration Group Leader, Customer Team Logistics Group Manager, and Transport Operations Group Manager UK & Ireland, among others. Notably, he has been instrumental in standardizing and simplifying processes across Northern Europe customer service teams.
Education and Expertise
Jason Long earned a Bachelor of Engineering (BEng) in Electronics Manufacture & Management from Loughborough University, where he studied from 1989 to 1993. Prior to that, he attended Hills Road VIth Form College in Cambridge from 1987 to 1989.
Key Contributions and Responsibilities
In his role, Jason Long has led the process of standardizing and simplifying operations across Northern Europe customer service teams. He also added responsibilities for Northern Europe Process Automation & Digitalisation in March 2017, aimed at enhancing productivity. His team managed order processing and execution for a $5 billion business, which equates to £11 million in transactions daily.
Achievements at Procter & Gamble
Jason Long received the Best Customer Service results award for P&G Europe in the JFM 2016 period. His contributions also led to Procter & Gamble being voted No. 1 in Customer Service in the Independent Advantage Survey 2016.