Leannie Field
About Leannie Field
Leannie Field is the QA Consumer Complaints & Investigation Leader at Procter & Gamble, with extensive experience in quality assurance and consumer satisfaction.
Company
Currently working at Procter & Gamble, Leannie Field serves as the QA Consumer Complaints & Investigation Leader. Located in Reading, United Kingdom, Field has held this position since 2018. The role involves addressing consumer complaints and conducting thorough investigations to ensure product quality and consumer satisfaction.
Title and Role
Leannie Field holds the title of QA Consumer Complaints & Investigation Leader at Procter & Gamble. Her responsibilities include receiving and investigating consumer complaints, utilizing investigative analysis tools, and reporting findings to drive continual improvement. This role is crucial for maintaining product quality and consumer trust within the company.
Previous Experience at MARS DRINKS
Prior to her current position, Leannie Field worked as a Product Assurance Team Leader at MARS DRINKS from 2016 to 2018. Based in Basingstoke, Hampshire, United Kingdom, she was responsible for overseeing product assurance processes, ensuring products met quality standards, and leading a team committed to maintaining high-quality benchmarks.
Education and Expertise
Leannie Field has studied at several institutions, enhancing her expertise in quality management and analytical chemistry. She earned a Diploma in Quality Management from the Chartered Quality Institute from 2014 to 2018. Additionally, she completed a program in Professional Development in Analytical Chemistry from the Royal Society of Chemistry / Greenwich University between 2008 and 2010. Furthermore, Field holds a Forensic Science Diploma Level 3 from Oxford College of Further Education, achieved from 2003 to 2005.
Skills in Investigative Analysis
Leannie Field is skilled in using investigative analysis tools and report writing to drive continuous improvement in consumer satisfaction. Her confidence in gathering and analyzing data enables her to gain valuable insights aimed at enhancing consumer experiences. These skills are essential for effectively handling consumer complaints and ensuring high-quality standards in her role at Procter & Gamble.