Marta Pniewska
About Marta Pniewska
Marta Pniewska is the IT Director of Consumer Data Management and Media Data Operations at Procter & Gamble, with over 13 years of experience in Shared Services, BPO delivery, and Consumer Service (CRM). She holds a Lean Six Sigma Black Belt and ITIL certification, focusing on business transformation and process improvements.
Current Role at Procter & Gamble
Marta Pniewska currently serves as the IT Director for Consumer Data Management and Media Data Operations at Procter & Gamble in Warsaw, Mazowieckie, Poland. She has been in this role since 2022. Prior to this, she held several other key positions within the company, focusing on areas such as CRM, BPO governance, and CRM product ownership.
Prior Positions at Procter & Gamble
Before her current role, Marta Pniewska accumulated extensive experience at Procter & Gamble in various capacities. From 2020, she worked as the IT Director for Consumer Data Management and CRM and also as a CRM Product Owner for B2C email, SMS, and social messaging. Between 2017 and 2020, she served as Global E-mail Messaging Solution Manager. Her responsibilities also included roles like CRM Marketing Campaigns Operation Manager and Shared Service Operation Manager for Customer Commercial Master Data.
Educational Background and Certifications
Marta Pniewska has an academic background in business psychology, having earned her Master's degree from Akademia Ekonomiczno-Humanistyczna w Warszawie from 2003 to 2008. Additionally, she holds certifications in Lean Six Sigma Black Belt and ITIL operations management. Her further studies at BMGI in Lean Six Sigma underline her expertise in business process improvements and operational excellence.
Experience in Shared Services and BPO
With over 13 years of experience in shared services, BPO delivery, and consumer service (CRM), Marta Pniewska has shown a consistent focus on business transformation and process improvements. She has held positions such as Lean Continuous Improvement Project Manager and Business Process Outsourcing Governance Manager at Procter & Gamble, demonstrating her comprehensive understanding of these sectors.