Mugunthan Sinnathurai (BSc (Hons), Mbcs)
About Mugunthan Sinnathurai (BSc (Hons), Mbcs)
Mugunthan Sinnathurai is a 2nd Line Desktop Support Engineer at Procter & Gamble, with extensive experience in IT support roles across various financial institutions and corporations in the UK.
Title
Mugunthan Sinnathurai currently holds the position of 2nd Line Desktop Support Engineer. His role involves advanced troubleshooting and support tasks, including managing and updating the Configuration Management Database (CMDB) and providing onboarding support for new joiners.
Work Experience at Procter & Gamble
Mugunthan Sinnathurai has been working at Procter & Gamble since 2016. Initially joining as a Desktop Support Engineer II in Egham, Surrey, he transitioned to the role of 2nd Line Desktop Support Engineer. His responsibilities include resolving complex IT issues, managing file server backup tape changes, and maintaining inventory accuracy through the CMDB.
Previous Positions at Financial Institutions
Mugunthan has held various IT support roles at prominent financial institutions. In 2016, he worked at Bank of America Merrill Lynch as a Deskside Support Engineer II in London. Prior to that, he served in similar capacities at Barclays Corporate & Investment Bank and Bank of America Merrill Lynch, as well as a VDI Support Engineer/VDI Rollout in Greater London.
Education and Expertise
Mugunthan Sinnathurai obtained a BSc (Hons) in Computer Science from the University of Westminster, Harrow, Middlesex, in 2006, after studying from 2002 to 2006. He also studied Computing at Newham College, achieving a BTEC National Certificate in 2002. His expertise includes configuring and troubleshooting Cisco switches, malware and virus infection resolution, and maintaining comprehensive updates in customer ticket handling systems.
Additional Work Experience
In 2015, Mugunthan worked as a Hardware Refresh Engineer at Wm Morrison Supermarkets Plc and as a Deskside Support Engineer at Barclays Wealth and Investment Management in London. He also provided IT support for American Express Card and American Express Travel in 2014, focusing on Windows 7 refresh projects. His early career includes roles such as Deskside Support Engineer/Win 7 Refresh at Bank of America Merrill Lynch from 2013 to 2014.