Sonia E. Pinzon Mahecha
About Sonia E. Pinzon Mahecha
Sonia E. Pinzon Mahecha is an IT Sales Delivery Manager and Salesforce Platform Admin at Procter & Gamble, with extensive experience in IT management roles across Colombia, Peru, and Venezuela.
Title
Sonia E. Pinzon Mahecha currently holds the position of IT Sales Delivery Manager and Salesforce Platform Admin at Procter & Gamble. Her role involves overseeing the implementation and management of Salesforce solutions to enhance business processes and customer interactions.
Company
Sonia is employed at Procter & Gamble, a multinational consumer goods corporation known for providing a range of high-quality products. The company leverages advanced IT solutions to streamline operations and improve customer experiences.
Work Experience at Procter & Gamble
Sonia has a substantial history with Procter & Gamble, holding various significant positions. Since 2019, she has served as IT Sales Delivery Manager and Salesforce Platform Admin in Colombia. Previously, she worked from 2014 to 2019 as IT Plant Senior Manager and IT Infrastructure Manager in Colombia, Peru, and Venezuela, and as IT Client Manager for Product Supply Pacific Cluster in Medellín. She was also the LA OA&G Application Manager in Bogota (2013-2014) and LA Application Manager Order Acquisition in Colombia (2013-2014). Additionally, she served as Cluster Lead Andean/Project Manager in Bogotá (2008-2013) and MS&P Technology/CSR in Bogotá (2006-2008).
Salesforce Platform Administration
In her current role, Sonia manages a user base of 435 end users, providing administrative support and training for Salesforce and related services. She is also responsible for customizing Salesforce reports, dashboards, workflows, and process builder flows to meet business requirements, demonstrating a strong command of the Salesforce platform's capabilities.
Project Implementation and Collaboration
Sonia has led multiple initiatives, including the implementation of a Salesforce platform-based mobile app using Agile methodologies to improve customer-facing solutions. Additionally, she plays a pivotal role in data quality project implementation, ensuring accurate data inputs for better business decision-making. Her work requires close collaboration with Sales, Marketing, and IT/Tech teams to manage system enhancements, integrations, and customizations effectively.