Kristie L.
About Kristie L.
Kristie L. serves as the Senior Vice President of Customer Success at Prodege, LLC, where she has worked since 2022. With extensive experience in customer service and expertise in CRM systems, she has held various roles in the industry, including positions at MySpace and eduFire.
Work at Prodege
Kristie L. currently serves as the Senior Vice President of Customer Success at Prodege, LLC, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and strategies to enhance client satisfaction. Prior to her current title, she worked at Prodege in various capacities, including Director of Customer Service and Vice President of Customer Service, accumulating a total of over 12 years of experience within the company.
Education and Expertise
Kristie L. possesses expertise in managing Customer Relationship Management (CRM) systems, specifically SalesForce and ZenDesk. Her proficiency in these platforms supports her role in enhancing customer interactions and streamlining service processes. Additionally, her strong communication skills enable her to collaborate effectively with diverse teams and clients.
Background
Before her tenure at Prodege, Kristie L. worked as a Community Manager at eduFire from 2008 to 2009. She also held a position at MySpace as part of the International Customer Service team from 2007 to 2009. These roles contributed to her understanding of customer engagement and service management across different industries.
Career Progression
Kristie L. has experienced significant career progression within Prodege, starting as Director of Customer Service from 2009 to 2012, then advancing to Vice President of Customer Service from 2012 to 2022. This trajectory reflects her ability to adapt and excel in various roles within the organization, ultimately leading to her current position as Senior Vice President.
Skills and Attributes
Kristie L. demonstrates versatility and adaptability in her professional endeavors. Her excellent communication skills facilitate collaboration with individuals from diverse backgrounds, enhancing team dynamics and customer relations. These attributes are essential in her role in customer success, where understanding client needs and fostering relationships are crucial.