Kristi Stufflebeam
About Kristi Stufflebeam
Kristi Stufflebeam is a Customer Success Specialist at Prodly, where she engages with customers on social media, issues invoices, and conducts webinars. She has over two decades of experience in customer service and financial processes, previously working at Central Bank of Utah.
Work at Prodly
Kristi Stufflebeam has been employed at Prodly as a Customer Success Specialist since 2018. In this role, she engages with customers through social media platforms to address their concerns and feedback. She is responsible for issuing invoices to both new and renewing customers, ensuring that financial processes are efficient. Additionally, she organizes and conducts a monthly customer webinar to provide updates and address client inquiries. Kristi also meets with customers quarterly to review their adoption and usage of the Moover product, helping them maximize its benefits.
Previous Experience at Central Bank of Utah
Before joining Prodly, Kristi Stufflebeam worked at Central Bank of Utah for eight years, from 1991 to 1999. During her tenure, she held a position in New Accounts in the Provo, Utah area. This experience contributed to her skills in customer engagement and financial processes, which she utilizes in her current role.
Education and Expertise
Kristi Stufflebeam studied at Brigham Young University from 1989 to 1994, completing a five-year program. Her education has provided her with a foundation that supports her work in customer success and engagement. Her expertise includes managing customer relationships, financial processes, and conducting webinars.
Customer Engagement Initiatives
In her role at Prodly, Kristi Stufflebeam plays a key role in customer engagement initiatives. She coordinates beta tests for new product features or updates, ensuring that customer feedback is integrated into product development. Her regular meetings with customers help to assess their usage of the Moover product and ensure they are receiving its full benefits.