Jennifer Schertz
About Jennifer Schertz
Jennifer Schertz is a Senior Customer Success Manager for Strategic Accounts at Chef Software, where she has worked since 2020. With over 20 years of experience in IT, she has held various roles in companies such as BP, Wipro, and BMC Software, focusing on helping enterprise customers achieve their DevOps goals.
Current Role at Chef Software
Jennifer Schertz currently serves as a Senior Customer Success Manager for Strategic Accounts at Chef Software. In this role, she focuses on developing customer champions to promote Chef and DevSecOps within client organizations. She advocates for executive alignment and engagement, acting as a trusted advisor to strategic accounts. Her responsibilities include supporting product feedback, customer education, and solution integration initiatives, leveraging her extensive experience in IT to enhance customer satisfaction and success.
Previous Experience in IT Management
Jennifer has over 20 years of experience in the IT sector, with a significant portion of her career dedicated to enterprise customer success. Prior to her current position, she worked at BMC Software as a Lead Customer Success Manager for Strategic Accounts and held various roles at BP/SAIC, including Managing Consultant and Principal Consultant. Her tenure at Linn Thurber LLP as IT Director further solidified her expertise in managing IT operations and customer relationships.
Educational Background
Jennifer Schertz studied at Houston Community College, where she focused on Communications and achieved a degree in Computer and Information Sciences. She furthered her education at the University of Houston, earning a degree in Computer and Information Science. This educational foundation has equipped her with the necessary skills to navigate the complexities of IT and customer success management.
Expertise in DevOps and Technology
Jennifer specializes in helping enterprise customers achieve their DevOps goals. She is passionate about disruptive and innovative technologies, including digital transformation, artificial intelligence, machine learning, and the Internet of Things. Her expertise extends to project management, IT service management, and software development, allowing her to deliver value to customers effectively.
Speaking Engagements and Industry Contributions
Jennifer enjoys sharing her insights and best practices on DevOps and DevSecOps at industry events. Her contributions to the field include advocating for effective customer engagement strategies and promoting the adoption of innovative technologies within organizations. Through her speaking engagements, she aims to educate peers and industry professionals on the evolving landscape of IT and customer success.